Bug discovery
Separate defects from general dissatisfaction.
Customer Feedback Classifier
Give unstructured feedback a clear first-pass label.
Group bugs, feature requests, complaints, praise and questions into categories your product team can actually review.
Message
Bug ReportFeature RequestComplaint
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Quick answer
What does this customer feedback classifier do?
A customer feedback classifier groups unstructured feedback into product-relevant labels such as Bug Report, Feature Request, Complaint, Praise, or Question.
- Paste one customer comment.
- Define the feedback categories your team uses.
- Classify the comment and test the category boundaries on more examples.
Preset categories
A starting point, not a fixed taxonomy.
Bug Report
A report of an unexpected product behavior.
Feature Request
A request for a new capability or change.
Complaint
A negative experience that may not identify a defect.
Praise
Positive feedback or endorsement.
Question
A request for clarification or help.
Other
Feedback outside the selected labels.
Use cases
Make category boundaries visible before you build around them.
Request review
Identify new capability requests worth investigating.
Voice of customer
Group feedback without forcing a fixed taxonomy.
Product handoff
Test a label system before placing it in a team workflow.
Questions
Before you classify.
Does this replace product research?
No. It helps create a first-pass category, not a complete interpretation of customer needs.
Can I use multiple labels?
MVP is single-label classification. Multi-label workflows are not in the first release.