Billing triage
Explore whether billing deserves its own queue.
Support Ticket Classifier
Put each support ticket in the right first-pass category.
Paste one ticket, start with an editable support taxonomy, and see which category fits best before you build a routing workflow.
Message
BillingTechnicalAccount
AI processing: Text submitted for classification may be sent to third-party AI services. Do not submit passwords, API keys, payment card data, health information, or other sensitive information. Privacy
Quick answer
What does this support ticket classifier do?
A support ticket classifier assigns an incoming support request to one category from a set your team defines, such as Billing, Technical, Account, or Sales.
- Paste one support ticket.
- Edit the support categories for your workflow.
- Classify the ticket and review the result before automating any action.
Preset categories
A starting point, not a fixed taxonomy.
Billing
Charges, invoices, renewals and refunds.
Technical
Bugs, errors, outages and product behavior.
Account
Access, profile, identity and account settings.
Sales
Pricing, product fit and purchase questions.
Other
A catch-all when listed labels do not fit.
Use cases
Make category boundaries visible before you build around them.
Technical intake
Separate product issues from general questions.
Account help
Group access and account-management messages.
Your labels
Replace every preset category with your own.
Questions
Before you classify.
Can I edit the support categories?
Yes. Every preset is a starting point; edit or remove any label before classifying.
Can I automate ticket routing from this result?
Not in the MVP. Test category quality first and add appropriate review before connecting any action.