Support Ticket Classifier

Put each support ticket in the right first-pass category.

Paste one ticket, start with an editable support taxonomy, and see which category fits best before you build a routing workflow.

A focused first-pass routing test for support teams. Edit the queue labels, review the result, and decide what deserves automation later.

Message

BillingTechnicalAccount

AI TEXT CLASSIFIER2–10 categories

Text to classify 71/5000

Validate the queue before connecting automations.

Use this page for ticket routing experiments. When you need a general-purpose classifier or a different business taxonomy, return to the main classifier and start with a fresh category set.

Open general classifier →

Quick answer

What does this support ticket classifier do?

A support ticket classifier assigns an incoming support request to one category from a set your team defines, such as Billing, Technical, Account, or Sales.

Paste one support ticket.
Edit the support categories for your workflow.
Classify the ticket and review the result before automating any action.

Preset categories

A starting point, not a fixed taxonomy.

Billing

Charges, invoices, renewals and refunds.

Technical

Bugs, errors, outages and product behavior.

Account

Access, profile, identity and account settings.

Sales

Pricing, product fit and purchase questions.

Other

A catch-all when listed labels do not fit.

Use cases

Make category boundaries visible before you build around them.

Billing triage

Explore whether billing deserves its own queue.

Technical intake

Separate product issues from general questions.

Account help

Group access and account-management messages.

Your categories

Replace every preset category with your own.

Questions

Before you classify.

Can I edit the support categories?

Yes. Every preset is a starting point; edit or remove any category before classifying.

Can I automate ticket routing from this result?

Not in the MVP. Test category quality first and add appropriate review before connecting any action.