Inbox review
Test where common requests belong before implementing rules.
Email Intent Classifier
See what an email is asking for before it gets lost in the inbox.
Test an editable intent taxonomy on a real email before you wire classification into an inbox or workflow.
Message
QuestionComplaintPurchase Intent
AI processing: Text submitted for classification may be sent to third-party AI services. Do not submit passwords, API keys, payment card data, health information, or other sensitive information. Privacy
Quick answer
What does this email intent classifier do?
An email intent classifier assigns an email to one intent label you define, such as Question, Cancellation, Support, or Purchase Intent.
- Paste an email body.
- Choose or edit the intent labels.
- Review the result before connecting it to an inbox workflow.
Preset categories
A starting point, not a fixed taxonomy.
Question
Requests for information or clarification.
Complaint
Dissatisfaction, a negative experience or escalation.
Purchase Intent
Signals of evaluating or buying the product.
Cancellation
Requests to end a plan or subscription.
Support
Requests for troubleshooting or account help.
Other
Messages outside the chosen intent set.
Use cases
Make category boundaries visible before you build around them.
Cancellation signals
Separate ending-a-plan intent from routine support.
Sales interest
Try purchase-intent categories on realistic messages.
Custom intent map
Rename every label to match your own inbox.
Questions
Before you classify.
Is this an email client?
No. The tool classifies pasted text and does not send, receive or act on email.
Can I use another intent taxonomy?
Yes. The visible preset categories are all editable.